A Trades Company gives a little back to every client that purchases an HVAC installation from the company. This is a gesture that shows the customer we care about their home comfort, and that we value that they chose A Trades Company. The way we consistently achieve this desired outcome is through a simple but important Gift-Giving process. First, decide what the price point should be for your gifting process, if they are simply getting a new air filter or getting a UV light installed, a gift box is not given. In this case, we only give gift boxes for large equipment installs.

Our gifting process ensures that every client gets a gift box hand-delivered by the same sales consultant they have been dealing with. Once the unit or equipment has been installed the Sales Consultant makes one last visit, what we like to call a ‘Happy Call’, where we also give the client another chance to express any concerns with their new system or address any questions, they may have with it. When appropriate, and if the job was fraught with issues, a final inspection of the installed equipment should be done.

The gift is also a small piece of leverage to get the client to leave a review, give a referral and use you in the future. It is taking the first step in said future interaction.