Delegating
Delegating
Delegating Tasks to Staff
Accountability within yourself and within your company produces results once you assign key staff to complete projects and tasks. The way a business owner achieves this is by delegating responsibility to employees. Consider this benchmark, the fewer tasks an owner has to personally do, the more they can focus their attention on the future direction, and growth.
How do we as owners, delegate effectively so that it creates accountability? You need to decide which tasks you are willing to delegate fully, and which ones will be partially delegated. A fully delegated task is one where you hand off the project, department, or task to a trusted staff manager to manage and make decisions based on your initial assignment. For example, in HVAC this could be the operation of your service department.
So, what does it then mean to partially delegate a task? While it is often a task that is too important to the overall success of your company, some examples of this would be budgeting, marketing, and sales. While you may hire a person to run the day-to-day of your marketing, it is important that you as the owner always have a hand in the direction and marketing dollar spend. The same goes for sales and budgeting since they are too important to fail, a good CEO always has a pulse on critical aspects of their company.
An excellent way you decided what tasks you should delegate is to use an Eisenhower Matrix that measures your skill vs enjoyment of a task.
A Delegation Process
Before we show you an example of a delegation process, we want you to ask yourself these questions:
- What is your management style (think: micro, macro, networked, hands on/off)?
- How do you reward employees? Punish?
- What would an employee say about the management of your company?
- How many managers do you have?
- What is your company’s organizational structure?
- What wage structures do you use?
- What tasks do you delegate?
- What tasks do you still do?
Once you answer these questions you will have a good idea of your general management style, and perhaps areas you need to improve. The following process is geared toward a more hands-off approach to managing a company, it was developed by Ken Blanchard and Spencer Johnson, and is called The One Minute Manager. It focuses on the results and goal setting of a staff member which you can set or have the employee set. Once set they enter a feedback loop until the desired result is met.
delegating
How will you delegate and therefore bring accountability to your company? If you do not clearly define expectations for your staff, how will you ever know if they are effective or not.
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